Returns & Exchanges
Due to the perishable nature of our artisanal treats, we cannot accept returns once a product has left our kitchen. However, if your order arrives damaged or incorrect, we are committed to making it right with a replacement or refund.
Inspect Upon Arrival
Please check your sweets immediately upon delivery to ensure everything is fresh and the packaging is intact.
Document Issues
If there is any damage or a discrepancy with your order, take clear photos of the product and the shipping label.
Contact Our Team
Email support@sweetsbysvea.com within 24 hours of delivery with your order number and the photos you collected.
Resolution Process
Our team will review your claim within 48 hours and issue a full refund or ship a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing